Cell Phone Company Tricks brought to you by Sprint!
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Look at the statistics coming out of a consumer advocacy study that analyzed 34,000 cases tried between January 2003 and March 2007. If by the time you get down to the bottom you don't have a massive migraine then there is a good chance you work either for a cell phone, credit card or automobile company that sells crappy products to consumers and is used to hiding the fine print of those contracts requiring binding arbitration when the product doesn't work. You shouldn't wonder why it's a part of the fine print. As Waylon Jennings is fond of saying: "There is no right way to do the wrong thing."
If you were winning 94% of the time and you were a business suing consumers, wouldn't it seem something was wrong? Talk about fishy? This one smells like week old fish sitting on the dock in the noon sun. How about if the arbitration process looked more like a "collection mill"? Look at the statistics coming out of a consumer advocacy study that analyzed 34,000 cases tried between January 2003 and March 2007. If by the time you get down to the bottom you don't have a massive migraine then there is a good chance you work either for a cell phone, credit card or automobile company that sells crappy products to consumers and is used to hiding the fine print of those contracts requiring binding arbitration when the product doesn't work. You shouldn't wonder why it's a part of the fine print.
Here are some highlights:
• Businesses initiate the legal actions in the National Arbitration Forum nearly all the time. Of the 34,000 cases filed, only 118 were filed by consumers.
• In the 19,300 cases that were decided during the time period, consumers prevailed only 4 percent of the time, while businesses won 94 percent of the time. Winners were not listed in the remaining 2 percent.
• About 99 percent of the cases filed by businesses were collection cases; and a majority involved credit card firms trying to recover bad debts.
• A small number of arbitrators decide nearly all the cases. The study found that 28 arbitrators handled nearly 9 out of every 10 cases.
• Public Citizen found one arbitrator had ruled 1,292 times during the span -- and only 21 times for the consumer. On one particularly busy day, he ruled on 68 cases -- all in favor of companies. The arbitrator did not respond to an e-mail request for an interview.
This is atrocious and an embarrassing display of how "justice" is being perverted by big business. That one arbitrator should be given an Olympic gold medal for first place.
Here is the latest one from the cell phone companies. You purchase the insurance and the phone no longer works. You leave it with the store and when you come back they say it's no longer covered because tests show it has "water damage". For real! My legal assistant whose phone never saw a drop of water has suddenly been "water damaged". Sprint won't repair it due to "water damage". They have placed a little something in your phone and will claim it has shown water damage. Everyone needs to cancel any of the insurance they are paying for that is supposed to cover their cell phones, because it's just one more corporate rip-off. You are paying for nothing. Nada! Zippo! This is a Sprint Trick or Treat!
I'm going back to look for the water faucet in the store. The flood in Iowa was in 1993. Get over it and pay for the damn phone.