Iowa Workers' Compensation: The Right to Chose the Treating Doctor, It's about dignity and respect for others

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Posted by Steve LombardiMarch 06, 2009 1:54 PM

Iowa Workers Compensation – Sixteen tons, what do you get… Saint Peter don't you call me 'cause I can't go … I owe my soul to the company store…

The bill before the Iowa Legislature that would grant workers the right to choose their own treating physician isn’t about jobs so much as it’s about respect for another human being and their right to control their own body and what is going to happen to it.

When a worker in Iowa is hurt on the job and needs medical care, it’s covered under the employer’s workers’ compensation insurance. One of the initial decisions is to choose a treating physician. Under Iowa’s workers’ compensation law it is the employer that has the right to choose the treating physicians. So long as what that physician does is “reasonable” the employer can continue to direct the medical care.

But choosing a treating physician really isn’t about what labor backs or employer’s bottom line.

To those not involved with the Iowa workers’ compensation system it may seem like not that big of deal but it is to someone needing surgery. The moment you realize surgery is going to be required that decision becomes the watershed of how you may live the rest of your life. In selecting the physician the employer also selects the anesthesiologist, the surgical team and the hospital. That’s about as un-American as you can get. It’s about as far removed from the Bill of Rights as China is from allowing criticism of corrupt government officials taking bribes and letting dairy producers add melamine to infant formula.

Doctor’s know who has the right to choose them and the doctors can’t help but cozy up to the insurance companies with their opinions. Doctors that are thought by the insurance industry to be “too liberal” are in most instances simply professionals that care deeply for their patients. Those doctors will often times exercise discretion in favor of the patient; rather than what the insurance company wants them to do. The doctors who put marketing ahead of patient care will always cow-tow to the wishes of the insurance adjuster and the case mis-managers. These doctors most workers know as the company doctor because they associate them with the company. This part of Iowa’s workers compensation system reminds me of the town described in the Tennessee Ernie Ford song, Sixteen Tons. More on that in a minute.

A doctor pandering to the insurance industry isn’t anything new and wouldn’t shock anyone. But consider for a moment that the “insurance industry” isn’t just a big company with educated people running the ship. Insurance adjusters may or may not have a college education. Insurance adjusters aren’t doctors. They don’t hold a medical degree. If the adjuster does have an education that education, or lack thereof, may or may not include subjects like anatomy, physiology, psychology and other subjects that prepare them to understand how to make decisions about medical care. It’s not like that pimply faced kid just out of business school knows anything about medicine. You would think the doctor controls medical care decisions but he/she does not. In practice the adjuster isn’t likely to just go along with the doctor. In my 28 years of practicing workers’ compensation law, the adjuster micro-manages, second guesses and overrides the doctor’s advice. Essentially what happens is the adjuster gets to practice medicine by substituting his or her own judgment for that of the doctors. Yes you can do that test; no you can’t do this one. Yes you can perform and X-ray but no to the CT scan or MRI. Surgery? Why now? Let’s try conservative treatment first and see if a miracle happens. To hell with the idea of permanent nerve damage in the spine; stay the course, no surgery.

Consider for a moment that you are the injured worker. The doctor, that you didn’t select and who really doesn’t even like you has made it clear from the beginning he thinks your just another injured worker trying to get rich off of workers compensation benefits. (The concept of getting rich off of w.c. benefits is just a popular myth. Remember no one every got rich off of $200.00 a week when the bills are $1,500.00 per month.) The doctor ignores most of what you say, mischaracterizes what you do say and ignores 90% of the questions you ask. You get the picture there isn’t a lot of love in the exam room. So here you are with this doctor now wanting your approval to cut into your back, down to the spine and then with hammer and chisel remove bone spurs and a ruptured disc. If he screws up you’ll live the remainder of your life confined to a wheel chair if lucky, if not so lucky lying in bed or a coffin.

So who selected this surgeon and what made him so qualified? It’s not like anyone gave you the doctor’s credentials and asked you what you think; quite the opposite. You’re pretty much told it’s none of your business, just be quiet and answer his questions. Most of the time there is a high priced spy, called a case manager, hired by the insurance company, who tells the doctor what’s good for the patient and what the insurance company will tolerate to authorize. She’s probably there looking not too happy that surgery is being recommended. At this moment the doctor just wants you to okay him cutting on you.

Which brings me back to the song Sixteen Tons. All you can think of is, “Saint Peter don't you call me 'cause I can't go, I owe my soul to the company store.” Sixteen Tons sold 20 million copies. Twenty million people knew enough about the company doctor to realize he shouldn’t be cutting into their spine without having first been chosen by the patient whose back was about to be cut on. A choice? Or a sensibly dignifed right? Choose your version from YouTube and then sing along, … another day older and we’re deeper in debt….

Tennessee Ernie Ford – 1956 – 20 million copies sold.



SIXTEEN TONS, TENNESSEE ERNIE FORD

Some people say a man is made outta mud
A poor man's made outta muscle and blood
Muscle and blood and skin and bones
A mind that's a-weak and a back that's strong

You load sixteen tons, what do you get
Another day older and deeper in debt
Saint Peter don't you call me 'cause I can't go
I owe my soul to the company store

I was born one mornin' when the sun didn't shine
I picked up my shovel and I walked to the mine
I loaded sixteen tons of number nine coal
And the straw boss said "Well, a-bless my soul"

You load sixteen tons, what do you get
Another day older and deeper in debt
Saint Peter don't you call me 'cause I can't go
I owe my soul to the company store

I was born one mornin', it was drizzlin' rain
Fightin' and trouble are my middle name
I was raised in the canebrake by an ol' mama lion
Cain't no-a high-toned woman make me walk the line

You load sixteen tons, what do you get
Another day older and deeper in debt
Saint Peter don't you call me 'cause I can't go
I owe my soul to the company store

If you see me comin', better step aside
A lotta men didn't, a lotta men died
One fist of iron, the other of steel
If the right one don't a-get you
Then the left one will

You load sixteen tons, what do you get
Another day older and deeper in debt
Saint Peter don't you call me 'cause I can't go
I owe my soul to the company store

3 Comments

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Dr. J
Posted by Dr. J
March 13, 2009 7:20 PM

You have some valid points, but leave out a few important items to note.
1. If I as the treating doctor recommend a course of treatment that the case manager doesn't approve, that is a matter of record to everyone including the lawyer who will eventually represent the worker. If the worker doesn't like what he or she hears or the plan to treatment, they need to speak up and then have a person like you help defend their interests. They have that right now.
2. If the doctor is in fact not qualified, or if his treatment does screw things up, the Dr.is still liable for their treatment for the patient, and again, the employee/patient has the ability to have legal representation to defend their interests. Nobody wants a bad outcome, not the company, not the employee/patient, not the doctor, nobody. The fact is sometimes bad outcomes occur, even though they were not the fault of anybody. There again, that eventually gets to be decided by a judge or jury in a court to sort it out.

There have to be some limits on employee choice, the employee victim of an accident can't just say, I want to see a surgeon in Beverly Hills who operates on celebrities, to some degree if the company pays the bills, they do have a say in who they pay. The emploee can't expect to see Dr. Kennedy on week one, Dr. Clinton on week two, and Dr. Obama on week three. That is not good care for anybody, but if they have the right to choose that is what might happen.

Steve LombardiInjuryBoard Attorney Member
Posted by Steve Lombardi
March 13, 2009 7:56 PM

I agree with some of what you say but disagree with some because it's not been developed enough. Disagreements over treatment aren't always clearly stated in the record and many times I suspect are left out entirely. Patient don’t always speak up because they feel caught in the middle and fear if they say anything, especially in front of the case mis-manager or the company doctor that it will be taken wrong or recorded in a way that makes them look as if they are malingering. Remember this isn’t a doctor of their own choosing; this is a physician who gets repeat business from the insurance company. Doctors that are objective will often times withdraw from the system due to pressure they do not enjoy engaging in; pressure to practice medicine in a way they do not believe to be in the best interest of the system.

As for mistakes and malpractice lawsuits; those are extremely rare because of the way the law of damages in Iowa has been reformed to not allow for damages that have been paid by the w.c. carrier. The collateral source rule has all but been eliminated concerning insurance payments. The way the law is written the only thing left would be non-economic damages which juries, the media and anyone else on the tort reform bandwagon rail against those who bring them. So attorneys are not willing to front thousands of dollars for what could amount to being not feasible to pursue. I must admit the campaign dollars donated by the medical special interest groups has been well spent.

Your third point I agree with; there has to be some control over client choices. I doubt the clients would choose doctors in Beverly Hills, but then again if they did I think everyone in Iowa at this time of year would want to go take their deposition. What control should be enacted, I’m not sure. My suggestion is to create a pool of approved doctors from which the clients can choose. Any doctor can apply to be approved for the pool. If there is a qualified doctor in the pool then the client can’t choose outside of the medical service provider pool. I hope you read this because I’d like to know your thoughts on this concept of a medical service provider pool, because it would probably take care of the third problem you raise.

Dr. J
Posted by Dr. J
March 21, 2009 11:38 AM

"Patient don’t always speak up because they feel caught in the middle and fear if they say anything, especially in front of the case mis-manager or the company doctor that it will be taken wrong or recorded in a way that makes them look as if they are malingering."

As Ann Landers said, "Nobody can take advantage of you without your permission." Patients do have a responsibility to stand up for the own rights. If they don't like something they have to say so, in a polite and factual way. Granted many patient are intimidated in the medical setting and may kow-tow to the authority figures. Perhaps they should have their own representation in the exam room at the same time, But that would be too expensive for them and they wouldn't want to pay themsselves for this service.



Remember this isn’t a doctor of their own choosing; this is a physician who gets repeat business from the insurance company. Doctors that are objective will often times withdraw from the system due to pressure they do not enjoy engaging in; pressure to practice medicine in a way they do not believe to be in the best interest of the system.

Physicians are still bound by ethical rules to treat the patient with their best interest in mind regardless of who pays the bills. Don't lawyers do the same thing? Appyly the typical setting from law would give the same scenario as the medical one. Criminal defendants are given a lawyer appointed by the state who is paid by the state. Can one not make the same arguement that defendants don't get to use a lawyer of their choosing. I am sure you would state that lawyers are ethically bound to act with their clients best interest in mind, regardless of who pays their bills, to imply that doctors do not do this because the companies pay the bills is somewhat of a speculative general condemnation of doctor's ethics, that in my opinion is overly prejudice.

regarding a proposed state approved panel, this has positive possibilities, but I am sure if the state wants to make an approved list, then there will be paperwork processes and possible fees to be on the approved list, that many physicians would not want to put up with the hassle. Some surely would, as you stated many doctors don't want to put up with the hassle of dealing with the paper work of work comp and would be glad to not deal with it. This works both ways even with the new proposed Iowa Law, the patient will want to go to "their" doctor, and their doctor really doesn't want to have anything to do with this work comp case.
There is precedent, ONly approved doctors can to immigration physicals, FAA exams to fly planes, and there is a strong movement by the DOT to also make getting approved training and being on an approved list a requirement for providers to do DOT exams for people to drive trucks and busses. Many doctors will not put up with the CME and paperwork hassles of getting approved and will just stop doing DOT physicals. Many people in rural settings would have to go to urban centers for work comp doctors if the approved list get to be a fact of life.

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